Billing FAQ
Plans, prorations, trials, invoices, and refunds.
The marketing FAQ has the long-form answers. This page is a quick reference to the questions we get most often from technical users.
Is Free really free?
Yes. No card required, 1 app, 5 slideshows/month, manual hook refresh only.
How do trials work?
Signing up with a paid plan starts a 14-day Starter trial. We email 3 days before expiry. If you don't enter a card by trial end, you drop to Free.
When does my usage reset?
On invoice.payment_succeeded each billing period. For monthly plans, that's roughly the same day each month. Annual plans reset monthly too — the usage counter is independent of the renewal cadence.
What happens if my card fails?
Your org status flips to PAST_DUE and we email the owner. You keep read access for 14 days (Stripe smart retries). After that, the org is suspended until you add a working card.
Can I get an invoice?
Yes — every charge sends a PDF invoice to the org owner's email. Past invoices are listed under /billing in the dashboard.
Do you offer refunds?
Within 7 days of the first paid charge, no questions asked. After that, we evaluate case by case — email billing@viralslides.app with your org id.
More questions? See the full marketing FAQ — or email us directly.